Support
Something not working, or a question about your subscription? Write to us and a person will answer. Most replies go out within one business day, and never later than two.
Email support
Tell us what happened and which device you are on. If it is a playback or notification issue, the time of day it happened helps us find it fast.
carefareservice@gmail.comMy session did not play
Open your iPhone Settings, then Notifications, then Chorus, and make sure notifications are allowed with sounds turned on. Chorus starts your session from a notification, so a muted or blocked notification stops the session from arriving.
Check your Focus modes next. Sleep Focus and Do Not Disturb silence the delivery unless you add Chorus as an allowed app.
Then open Chorus and confirm the schedule is switched on and set to the time you expect. Each schedule runs at the clock time you picked, so if your routine has changed, change the time in the app.
Does Chorus play on its own when the app is closed?
Chorus keeps to the schedule you set without you deciding to. When the app is fully closed, your session arrives as a notification and starts with one tap. No app can start audio silently from a closed state, and we would rather tell you that than promise otherwise.
When Chorus is open or running in the background, sessions play on schedule.
Recording and voices
Affirmations in Chorus are recorded in your own voice. If recording fails, check that Chorus has microphone access in Settings, then Chorus, then Microphone.
Your recordings live on your device. Deleting an affirmation removes its audio with it.
Billing and subscriptions
Subscriptions are billed by Apple, not by us. To view, change, or cancel your plan, open Settings on your iPhone, tap your name, then Subscriptions, then Chorus. Cancelling there stops the next renewal and you keep access until the current period ends.
Refunds are handled by Apple at reportaproblem.apple.com. If you were charged for something that looks wrong, email us anyway and we will help you sort it out.
Your data
Your affirmations, recordings, sequences and schedules are yours. To delete them, remove them in the app, or delete the app to remove its local data from your device.
To ask what we hold or to request deletion of anything tied to your email, write to carefareservice@gmail.com and we will confirm once it is done.
Bugs and feature requests
Send both to carefareservice@gmail.com. Bug reports that name your device and iOS version get fixed fastest. Feature requests are read, and the ones people ask for twice tend to get built.
Privacy and terms
Our Privacy Policy and Terms of Use are linked in the footer of every page on this site.